This film is a follow up production to CHANGING FOR THE BETTER in which representatives of North Tyneside Council take a look at some of the changes, projects and initiatives that have taken place since the original film was made. Title: North Tyneside Council Two women appear on screen to begin this update on North Tyneside Council’s initiatives following central government cuts to local authority budgets. Title: Jan Piers – Corporate Finance; Alison Darn – Investors in People Between...

This film is a follow up production to CHANGING FOR THE BETTER in which representatives of North Tyneside Council take a look at some of the changes, projects and initiatives that have taken place since the original film was made. Title: North Tyneside Council Two women appear on screen to begin this update on North Tyneside Council’s initiatives following central government cuts to local authority budgets. Title: Jan Piers – Corporate Finance; Alison Darn – Investors in People Between them they outline the councils aims, which are summarised and listed in the following headings. Title: Quality Service Listen & Learn Front Line Resources – Responsibility Team Work Training & Development Pace Setting The two women introduce the programme in the form of a question. ‘Have all the changes of 1993 really made all the difference?’ Title: The Difference Rising Sun Farm – Day Care Project This looks at a centre where people with learning difficulties or other disabilities can learn to work on land based projects, as Margaret Scott explains on camera. Title: Margaret Scott – Project Co-ordinator In a greenhouse a member of staff gives help to one of the service users as they make a list of plants being cultivated. Title: Ian Legg - Service User On camera Ian gives his experiences of the day care project, following serious illness followed. Margaret Scott talks of the support she gets from the council. Title: Schools reorganisation – Seaton Burn David Jones – Headteacher Fordley Community Primary School David talks of working with council officers to manage the major refurbishment and changes that took place in several schools. The film shows older students enjoying a game of tennis or just taking a break. Title: Telephone Centre - North Shields The film shows two women working at the council’s customer service call centre. The council was one of the first to use the FeatureNet telephone system. Title: Malcolm Carlile – FeatureNet Project Manager Malcolm outlines the implementation and benefits of the system. Title: Home Carers Meeting The film shows a group of women sitting around a meeting table with Tony Patterson’s commentary outlines the changes to the management of home care service. Title: Tony Patterson – Manager Home Services On camera Tony talks of the benefits of the new structure. Title: Lily Bates – Service User Lily talks to one of the home carers at her home. On camera she talks about her experience with the service. Title: Angie Rowe – Contact Carer Angie explains of improved contact with council officers, and the bonus of working together. She continues talking about improvements in the service from the carers point of view as she makes a cup of tea for Lily. Title: Estate Based Maintenance A white van pulling a trailer pulls into an estate road. The trailer is a mobile unit for those called out to do maintenance or repair work. Title: Ray Glindon – Public Works Ray talk about improvements in his area of work, which has increased production by twenty per cent. Title: Terry Partridge – Bricklayer Terry talks about arriving at the job with everything in place needed to carry out the work quickly and efficiently. The film shows Terry calling at a house with paperwork and identity card as he talks to the tenant. Title: Mrs Hardin – Tenant Mrs Hardin expresses her satisfaction with the process and outcome of the service. Ray Glindon carries on with paperwork in the mobile unit. He speaks on camera about managers are now willing to listen to a new ideas and implement them where they can. Title: The Difference The film goes back to Jan Piers and Alison Darn seen at the beginning of the film. They ask the question regarding improved working relationships outside the council, such as those with partnerships, consultants and investors. Title: Peter Binns – University of Warwick School of Business Peter talks of the issues North Tyneside faced with change and reduced funding. He applauds the spirit that allowed them to create plans to move forward. Various local news sheets appear on screen each one giving a flavour of the challenges the council had to tackle. An aerial view of the new Siemens factory site at Wallsend accompanies the views expressed by the Senior Director of Siemens Microelectronics. Title: Heinrich Hamann - Senior Director of Siemens Microelectronics Ltd He talks about the good will and friendliness of the local authority during the proposal period of building a new factory at Wallsend. Title: Les Morgan – North Tyneside Healthcare Trust Outlines a relatively poor relationship between the two local authorities, presumably referring to North Tyneside and Tyne and Wear. Title: Roy Marston – Community Disability Service Talks of the trust’s occupational therapists working in isolation from the community’s occupational therapists. The joining together of the services under one manager is an innovative move. Les Morgan says there is a high level of trust between the two groups of staff. The films shows a busy office administering the services. Title: Jean Austin – Area Commander Northumbria Police. Jean talks about the improved relationship in reducing fear of crime and problems associated with young people. Title: Community Safety – Palmersville Court Mrs Nora Smith – Resident Nora talks of experiences with anti-social behaviour. Jean Austin continues that the project to improve the quality of life in one area of the community is worthwhile and is working. She describes working with other agencies in the local authority to improve the area. Title: Ethel Jardine – Warden Palmersville Court On screen Ethel says improvement has been about 90% better, the few remaining problems are likely to be rectified. Jan Piers and Alison Darn appear again to ask a question based on the observations of participants in the film; is North Tyneside a modern pace setting council? The film shows a view of St Mary’s lighthouse at Whitley Bay. Title: Cllr Rita Stringfellow – Leader of the Council On screen Councillor Stringfellow gives her thoughts on the work of the council. Views accompany the councillor’s statement of services and premises provided by the council. Jan Piers and Alison Darn appear again, they are seen at a promotional event talking on camera of the benefits of the ‘Investors in People’ management initiative. Title: Investors in People Fair They talk about their initiatives to introduce the Investors in People programme to the council. The next question they introduce is given the progress over the last few years how does the council progress? Several people appear on screen to give their views. Title: Victor Gallant – Executive Director He proposes that the first class services seen in the film be developed across the county. He also advocates personal development programmes for managers. He also suggests that workforce morale can be supported by making each worker feel that they can make a difference for themselves and for North Tyneside services. The film shows clips from earlier sections of the film showing different council services. On screen, contributors give their views of the future work of the council. Title: You Make the Difference The leader of the council sums up her assessment of the council’s work. Title: North Tyneside Council End credit: Jay Film & Video