A film produced by the Communications Unit of North Tyneside Council with the assistance of Jay Productions to be shown to employees of the council and presented by its leader Brian Flood. With a reduction in central government funding the council need to look to new ways to improve services and become more flexible. One of the ways they are doing this is by listening and acting on the ideas of staff. Several members of staff are interviewed about their contribution. Title: North Tyneside...

A film produced by the Communications Unit of North Tyneside Council with the assistance of Jay Productions to be shown to employees of the council and presented by its leader Brian Flood. With a reduction in central government funding the council need to look to new ways to improve services and become more flexible. One of the ways they are doing this is by listening and acting on the ideas of staff. Several members of staff are interviewed about their contribution. Title: North Tyneside Council – Changing for the Better Alongside the title the programme shows aspects of the services the council provides particularly in social care. The film moves to the office of the leader of the council. Title: Brian Flood – Leader of the Council He explains that the video has been made to outline the changes that are being made within the council. Reductions imposed by government financial constraints requires that the council must make the best use of limited resources. He stresses the need of input for the people who live in North Tyneside to work with the council to identify future projects. Brian also refers to the success of the North Tyneside city challenge project. Title: Widening Horizons – North Tyneside City Challenge. Brian also says they will put the money available at the front end of services where they are provided. He mentions examples of good practice in several services. Title: Joanna Laverick – Childcare Development Manager Joanna outlines the future of the service with views of children at play supervised by adults. A view follows of a queue of people at a council customer service point. Brian describes the new ‘one stop shop’ approach to access council services. Title: Customer Service Points • Friendly and easy to approach • Helpful and sympathetic • Provide advice on all services Over a view of people walking down a busy street, Brian asserts North Tyneside council as an organisation will become easier for people to use. On screen Brian asks for ideas for improving services to come from all employees of the council. Title: North Tyneside Council On screen council employees give their views. Title: Janice Renfree – Tynemouth Swimming Pool Janice explains that she works as a cleaner at the pool and she describes how staff meetings pool ideas for improving services, the teamwork aspect of her job is something she really enjoys. Title: Tony Patterson – Principal Officer – Home Care Tony outlines improvements on this high quality service, by allowing the home help staff to work without outmoded restrictions and give them more autonomy. The film shows some home care residents playing cards. Title: Eleanor Henderson – Home Carer Eleanor is looking forward to the changes and welcomes the responsibility. The film shows Eleanor looking after an elderly resident. She looks forward to more autonomy. The film goes back to Brian who says there will opportunities for council employees to develop their skills. Title: Nancy Bennel – Principal Training Officer Nancy outlines the importance of staff training. In the background a training session is underway. The film shows other training sessions for staff. Brian asserts that North Tyneside council should be a listening and learning council listening to the people of North Tyneside through their councillors and North Tyneside staff from their managers. Brian promotes the idea of working with change, but always for the better in providing high quality council services. Title: North Tyneside Council – Changing for the Better Views follow of people and places seen in the film. End title: North Tyneside Council – Produced by the Communications Unit